Política de privacidade

Last updated: September 2026

Havenstow ("we", "us", "our") operates this website and store. This Privacy Policy describes how we collect, use, and share your personal information when you visit, use, or make a purchase through our site, or otherwise communicate with us.

Personal information we collect

Depending on how you interact with our store, we may collect:

Contact information: name, billing and shipping address, phone number, and email address.
Order information: items viewed, added to cart, or purchased, and your order history.

Payment information: payment method details are collected and processed directly by our payment processor (e.g., Shopify Payments, PayPal); we do not store your full card number.
Device and usage information: IP address, browser type, and how you interact with our site, collected automatically through cookies and similar technologies.
Communications: information you provide when you contact customer support.

How we use your information

To process and fulfill your orders, including payment, shipping, and customer service.
To send you updates about your order and respond to your questions.

With your consent, to send marketing communications about products and promotions.
To improve our website, prevent fraud, and keep our services secure.
To comply with legal obligations.

Sharing your information

We share personal information with service providers who help us run our store, including Shopify (our e-commerce platform), payment processors, shipping and fulfillment partners, and marketing/advertising platforms (such as Meta and TikTok) used to reach customers. We do not sell your personal information for money.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of targeted advertising. To exercise these rights, contact us using the details below.

Cookies

We use cookies and similar technologies to operate our store, remember your preferences, and measure the performance of our marketing, including ads you may see on other platforms.

Children's privacy

Our store is not directed at children, and we do not knowingly collect personal information from children.

Data retention and security

We retain personal information for as long as needed to provide our services and comply with legal obligations, and we use reasonable measures to protect it. No method of transmission or storage is 100% secure.